Quick answer: Every bed carries a 12-month warranty. Phone and WhatsApp support runs seven days a week. If something fails, call 0112 131 237 with the bed type and what it is doing, and we will tell you whether it is a part, a repair or a replacement.
How to report a fault
Call or WhatsApp with three things: which bed, when it was delivered, and what exactly is happening. A photo or a short video of the fault saves a trip. We will tell you what happens next and when.
Parts people actually need
Castors, crank handles, handsets and rail catches are the components that wear or get lost. Ask for the part by name and we will confirm availability. Do not fabricate a substitute crank handle: a bent shaft damages the gearbox and turns a small job into a new bed.
Why manual beds are easier to keep alive
A crank mechanism can be repaired almost anywhere. An electric actuator cannot. If your facility is far from Nairobi, that is a real argument for manual frames. See mission and NGO facilities.
Frequently asked questions
What warranty comes with a hospital bed in Kenya?
Hospital Beds Kenya gives a 12-month warranty on beds, with phone and WhatsApp support seven days a week.
Do you sell spare parts?
Ask for the part you need by name on the call and we will confirm what is available.
Ask before you buy
Two minutes on the phone settles most of these questions.
Page updated 2026-09-08. Prices confirmed on the call before dispatch.