Quick answer: Order confirmed before 2pm in Nairobi means same-day delivery with assembly and caregiver training included. Upcountry towns are dispatched after confirmation, typically 1 to 3 days. You get a date, a transporter and a contact, not a vague promise.
The four steps
- Confirm. Bed, mattress, town, price. Five minutes on the phone.
- Pay. M-Pesa, bank transfer, or cash on delivery inside Nairobi.
- Deliver. Same day in Nairobi before 2pm. Dated dispatch upcountry.
- Assemble and train. Built in the room, cranks or handset demonstrated, warranty recorded.
What we need from you
An address a driver can find, gate or building access instructions, a phone that will be answered, and the room measurements if access is tight. Missing any of these is the usual reason a delivery slips a day.
Upcountry
Beds are packed in Nairobi and dispatched with a named transporter. Someone has to receive and sign. Assembly outside Nairobi is arranged case by case, and we will say clearly whether a technician is coming or the bed arrives ready to bolt together.
Frequently asked questions
Is assembly included?
Yes inside Nairobi, along with caregiver training. Outside Nairobi it is arranged per order and confirmed on the call.
Can I get a bed delivered today in Nairobi?
Yes if the order is confirmed before 2pm. After that we book the next working morning.
Ask before you buy
Two minutes on the phone settles most of these questions.
Page updated 2026-09-08. Prices confirmed on the call before dispatch.